FAQ’S

• How do I know my ring size?

  If you don't know your ring size, there are several ways you can measure it.

  The easiest is to take a measuring tape and measure the circumference of your finger in millimeters, which will be equal to your ring size. That is if your finger measures 53mm all the way around, you use size 53.

  It is important that your hands are not warmer or colder than they usually are. It does not take many fluctuations before the measurement can show either a size too large or a size too small in relation to the ring size.

  You can also measure the diameter of a ring that already fits you and look in the table here to find your ring size.

  If you are in doubt, you can always stop by Kobra in Vallensbæk and we will help you find the size that suits you.

• Do you have a physical store?

  Yes, we have a workshop and showroom at the same location in Vallensbæk, just outside Copenhagen. In the showroom you can see all our beautiful jewellery, try them on and shop around.

  You can also pick up jewelery with click'n collect, return, exchange or just come down for a chat to get help finding your ideal piece of jewelery or the perfect gift.

• What fonts can I choose from?

  On our engraved jewelry, you can choose from many different fonts, symbols or monograms. You can see our 10 fonts below in an example.

  

  On all our engraved jewelry, when you design under the individual product, you can see how your text will look with all the fonts as you fill in all the fields.

  If you would rather see the entire alphabet for all the fonts, you can click here and get an overview.

• I want to exchange my piece of jewelry - but how?

  We have a 30-day right of return on the goods, calculated from the day they are received. When you want to exchange a piece of jewelry, you can buy a return label from Kobra here. You pack the jewelery you want to exchange and hand it in to a packing shop so that they are sent back to Kobra. Please enclose a note in the package with the product(s) you wish to exchange your goods for. We will contact you via SMS as soon as we receive your return package to confirm what you want to exchange the jewelery for and handle any settlements.

  You only pay for shipping to Kobra, and it is free when we send the new products back to you.

  You can also stop by Kobra in Vallensbæk and exchange your jewelery here.

• How quickly can you deliver?

  We have a 1-3 day delivery time with GLS. Call if necessary and ask for your specific delivery date.

  However, you also have the option of click and collect and pick up for free at the workshop. You will receive an email when the jewelry is ready for collection.

• How do I best care for my Kobra jewellery?

  There are several things you can do to best care for your jewelry. Here we have collected the best tips and tricks

  • Store them in a jewelry box.
  • Don't shower with your jewelry.
  • Do not exercise with jewelry on.
  • Take them off when you go to bed.
  • Avoid contact with chemicals.
  • Clean them with jewelry cloth.

  Read more under Guides here at Kobra.dk.

• What materials are the jewelery made of?

  Kobra jewelery consists of sterling silver and sterling silver gilded with 18 carat gold respectively. See also the materials under the individual products.

• The gilding is wearing off - what do I do?

  If you don't take care of your gold-plated jewellery, the gilding can start to wear off and the silver inside will show. Kobra has a 3-month guarantee from the day you received the jewelery on gold-plated jewellery. If more than 3 months have passed, you can buy a re-gilding for DKK 100. so your jewelery will be as good as new.